You can initiate a return not more than 48hours if you receive a wrong, damaged, defective or counterfeit item.
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. We recommend that you keep the original carton and packaging material for a smooth and easy return.
If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Please send an email to email@example.com or chat us using Livechat on the webpage
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned to our office.
You will not be able to return after 48hours but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.
You can request a return within 48hours for all eligible items if you receive a wrong, damaged, defective, product standard/quality or incomplete item.
No, you will be required to refer the item to the service centre.
You will be required to return the item to our office.
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.
Yes, any free gift must also be returned.