Return Policy

You can initiate a return not more than 48hours if you receive a wrong, damaged, defective or counterfeit item.
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. We recommend that you keep the original carton and packaging material for a smooth and easy return.
If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

How do I request to return an item?

Please send an email to info@paysmosmo.com or chat us using Livechat on the webpage

How do I return an item?

After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned to our office.

Can I return my item after the stated returns timeline?

You will not be able to return after 48hours but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.

How long do I have to request for return?

You can request a return within 48hours for all eligible items if you receive a wrong, damaged, defective, product standard/quality or incomplete item.

Can I return if my item is outside the warranty period?

No, you will be required to refer the item to the service centre.

Once retrieval is initiated, what happens next?

You will be required to return the item to our office.

Can my warranty be voided?

Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.